jjslots Privacy Policy

jjslots ("we," "us," "our") operates the online casino platform accessible at jjslots.app, providing real-money gaming services to eligible Filipino players under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA"), jjslots acts as the Personal Information Controller with respect to the personal data of registered players and website visitors. This means jjslots determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the DPA and its Implementing Rules and Regulations.

jjslots collects the following categories of personal data, depending on how you interact with our platform:

jjslots collects personal data through the following means:

You provide data directly to jjslots when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions. This is the primary source of identity, contact, and financial data.

When you visit jjslots.app, our servers and analytics tools automatically collect technical and usage data including your IP address, device identifiers, browser information, and navigation behavior. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.

In limited circumstances, jjslots may receive personal data about you from third parties, including:

• Payment processors (e.g., GCash, Maya) confirming transaction details and account name matching for fraud prevention.
• Identity verification service providers used to cross-check government ID data during KYC.
• PAGCOR and other regulatory bodies, where required by law or in connection with a regulatory inquiry.

jjslots uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jjslots account, including processing login authentication and account security.
• KYC & Regulatory Compliance: To verify your identity and age (21+) as required by PAGCOR regulations and the Philippine Anti-Money Laundering Act (AMLA, Republic Act No. 9160 as amended).
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats.
• Customer Support: To respond to your inquiries, complaints, and support requests promptly and effectively.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion, in compliance with PAGCOR responsible gaming requirements.
• Platform Improvement: To analyze usage patterns and improve the jjslots platform, game selection, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Legal Obligations: To comply with applicable Philippine laws, PAGCOR directives, court orders, and lawful requests from government authorities.

Under the Philippine Data Privacy Act, jjslots processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your jjslots account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax reporting requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing necessary for jjslots' legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jjslots does not sell your personal data. We share your data only in the following limited circumstances:

jjslots engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, Maya, partner banks), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection service providers. All service providers are contractually bound to process your data only as instructed by jjslots and in compliance with the DPA.

jjslots is required to share certain player data with PAGCOR as part of its licensing obligations. We may also disclose personal data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities when required by law, regulation, or lawful order.

In the event of a merger, acquisition, or sale of all or substantially all of jjslots' assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via the contact details on your account.

jjslots will share your personal data with any other third party only where you have given explicit prior consent to such sharing.

jjslots uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze site usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymized data about how players use the jjslots platform to help us improve performance and user experience. These are only set with your consent.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your platform activity. These are only set with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your jjslots account. For detailed information on the specific cookies we use, contact our DPO at [email protected].

jjslots retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your account plus a minimum of 5 years after account closure, as required by PAGCOR regulations and AMLA record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA and BIR requirements.
• Gaming History: Retained for a minimum of 3 years from the date of each gaming session, as required by PAGCOR.
• Support Communications: Retained for 2 years from the date of the last communication, unless a longer period is required for an ongoing dispute or regulatory matter.
• Marketing Consent Records: Retained for the duration of your consent plus 1 year after withdrawal, to demonstrate compliance with consent requirements.
• Technical and Usage Data: Retained in aggregated, anonymized form for up to 2 years for platform analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jjslots' data disposal procedures.

jjslots implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your device and jjslots servers is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive personal and financial data stored on jjslots servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to jjslots personnel and service providers who require it to perform their functions, on a strict need-to-know basis.
• Multi-Factor Authentication: jjslots supports and encourages the use of two-factor authentication (2FA) for all player accounts.
• Regular Security Audits: jjslots conducts regular internal and third-party security assessments of its platform and data processing systems.
• Incident Response: In the event of a personal data breach, jjslots will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jjslots:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jjslots holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jjslots' legal retention obligations under PAGCOR and AMLA regulations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jjslots has violated your data privacy rights.

To exercise any of these rights, submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Rights Request." jjslots will respond within 15 business days of receiving a valid request. We may require identity verification before processing your request.

The jjslots platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming laws. jjslots does not knowingly collect personal data from individuals under the age of 21.

If jjslots becomes aware that personal data has been collected from an individual under 21, the account will be immediately suspended, all data will be deleted, and any deposited funds will be returned to the originating payment method. If you believe a minor has registered on jjslots, please contact our support team immediately at [email protected].

jjslots primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where cloud infrastructure or specialized service providers operate internationally.

Where such transfers occur, jjslots ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized by the National Privacy Commission as providing adequate data protection.

The jjslots platform does not contain links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by jjslots through the jjslots.app platform and its associated services. jjslots is not responsible for the privacy practices of any third-party payment providers or other external services you may interact with in connection with your jjslots account — please review their respective privacy policies directly.

jjslots may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, jjslots will notify registered players via the email address or mobile number on file at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the jjslots platform after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or jjslots' data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (subject: "DPO Inquiry" or "Data Rights Request")
• Live Chat: Available 24/7 through the jjslots platform
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days and data rights requests within 15 business days

If you are not satisfied with jjslots' response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels.